IT Assistant

We have an exciting opportunity to join our growing IT team as an IT Assistant. Previous experience in a 1^st Line IT Support role would be advantageous but not essential as training will be provided.

You will play a crucial role in assisting in the IT Team with all 1^st Line Support queries as well as setting up and maintaining hardware. Supporting the IT team, the role holder will have the opportunity to be involved in ongoing projects, documentation and IT policies as well as ensuring internal policies are upheld throughout the firm. The role holder will also help to shape the ever-changing IT offering to the firm and be a part of continuous improvement initiatives.

The Post and candidate

We are looking for someone who will provide 1^st Line Support to the firm ensuring issues are resolved promptly to enable the firm to operate effectively and as efficiently as possible.  

The main duties of the position include:

• Setting up and maintaining hardware including laptops, mobile phones, printers;
• Providing 1^st line support promptly for queries face to face, by email and by telephone;
• Managing the starters, leavers and changes process with regards to IT setup, Case Management set up and testing, software and hardware;
• Supporting the wider IT team with ongoing projects such as the development of new software, hardware, patching, cyber security and systems changes;
• Supporting with the compliance of IT documentation and policies as well as ensuring internal processes are always upheld;
• Supporting colleagues with any AV set ups in our meeting rooms;
• Supporting the wider Support Team and Management Team with firm wide initiatives such as Trainee Assessment Day, Vacation Scheme and Inductions;
• Supporting with liaising with external suppliers when troubleshooting; and
• Providing support for any other additional tasks dependent on business needs.

What we’re looking for:

• Strong organisational and time-management skills;
• Excellent communication skills both written and verbal;
• Good working knowledge of IT and computer-based systems including Microsoft Windows, Office 365 and Active Directory;
• Excellent attention to detail and the ability to problem solve; and
• The ability to work both independently and collaboratively in a fast-paced environment

We anticipate this post to fulfil 35 hours per week, and we welcome applications from candidates wishing to discuss flexible working patterns.

If you think this role sounds like something you would be interested in, we would love to hear from you.